Terms & Conditions
Velocity Detailers operates by a strict set of terms & conditions. Our Terms & Conditions are in place to protect you, as well as ourselves.
Terms of “Service”
1. CONTRACT
1.1 Any person booking or receiving a vehicle detailing service provided at this location (the “Website”) agrees to and is bound by these terms and conditions ("Agreement").
1.2 A booking must be placed with one of our operators on the Website or in advance by phone, message or email. We further reserve the right in our sole discretion to refuse to provide services to you for any reason.
1.3 On receipt of Services from the Website, you are contracting with Velocity Detailers ("we", "us" or "our").
1.4 This Agreement may be varied from time to time by our posting new terms on the Website (or otherwise delivered to you), and any such changes will be applicable from the date posted. Your continued use of the Services constitutes agreement with and acceptance of any such amendments or other changes.
2. SERVICES
2.1 We warrant that the Services shall: (a) materially comply with the relevant description(s) posted on the Website; (b) be carried out with reasonable care and skill; and, (c) comply with all applicable statutory and regulatory requirements.
2.2 We will make every effort to complete the Services on time in each instance, but there may be delays due to circumstances beyond our control in which case we will complete the Services as soon as reasonably possible.
2.3 In the event that we cannot complete the services on the selected day we will seek to contact you and arrange for the services to be completed on the soonest available subsequent day.
2.4 We reserve the right to suspend the Services if we have to deal with technical problems, or to make improvements to the Service.
2.5 All services to any address are inclusive of chemicals, travel, labour and insurance costs unless otherwise stated.
2.6 No responsibility can be accepted by us for omissions/discrepancies detected after our vehicle detailers have left your premises. Should the detail be carried out without you present and you have cause for complaint, then, you need to contact us within 24 hours of the detail. Should you fail to adhere to this time scale then we may decline to rectify any omissions or discrepancies.
3. PRICES
3.1 Prices are as displayed on the “Services" pages on the Website. Prices are subject to change and we reserve the right to change such prices at any time by posting new prices on the Website. All prices are inclusive of VAT unless otherwise stated.
4. REFUNDS
4.1 You may rearrange (or completely cancel) your Service at any time up to one day prior to your booked time without incurring a charge. If you wish to rearrange with one day's notice, you may do so, but you will be charged 50% of the full service fee. If you wish to cancel with less than one day's notice, you may do so, but you will be charged 100% of the service fee.
5. LIABILITY
5.1 You must remove from the vehicle any valuable items which are not connected to the vehicle. We will not be responsible for loss of or damage to any such items. Please do not ask our vehicle detailers to remove or store any such items for you, as we can accept no responsibility or liability.
5.2 Before allowing us to begin providing the Services, you must tell us about any defects, damage or weakness in your vehicle which may affect the Services or are otherwise relevant.
5.3 Child seats must be removed and replaced by you, as our operators will not refit in any circumstances.
5.4 Please note that you are required to retain a second set of keys for your vehicle and that we shall not be liable for loss or damage resulting from inaccessibility of keys.
5.5 You agree that existing paint chips/scratches on your vehicle may become visible after cleaning and that we will not be held responsible for any lifting and/or flaking to paintwork, lacquer, decals and trim (including without limitation wheels) during the valet process where this is as a result of an underlying condition which may not be obvious prior to detailing the vehicle.
5.6 We shall not accept responsibility for claims made after a vehicle detailer has confirmed completion of the job.
5.7 We do not undertake to insure your vehicle against loss while it is in our possession. Insurance of your vehicle is at all times your responsibility.
5.8 Our total liability to you hereunder (including for acts of our valeters) shall be limited to the greater of: (a) the actual value of any evidenced damage to your vehicle; and (b) £1000. We shall not under any circumstances be liable for any indirect or consequential loss, including without limitation loss of profits or business or use of vehicle. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement however nothing herein is intended to limit liability for death, personal injury or fraud.
6. BOOKING
6.1 All secure bookings are deposit-based, and bookings are not confirmed until a deposit has been paid. Deposits are paid direct to Velocity Detailers via our website. Deposits are non-refundable and non-transferable. Deposit amounts differ due to location, package, and/or work needed.
6.2 Within 48 hours of booking, Velocity Detailers will gladly alter your booking to another nominated person, providing the address or location meets all other terms and conditions.
6.3 Velocity Detailers can not control acts of traffic, acts of God or acts of others. If Velocity Detailers has to cancel or rearrange your booking due to an unfortunate incident, it will be within 14 days of the original booking. If not, a full refund of the deposit will be honoured.
6.4 If your interior is heavily soiled with mud, pet hair, mould, vomit or blood, additional charges WILL apply. We advise if you have any of the above to send a few select pictures before booking so that we can provide a fair estimate. If not, the price will be negotiated upon the day before any work commences.
6.5 Upon every booking and re-occurring bookings it is assumed that you will have read these terms and conditions, by doing so you agree to our terms of business. Any bookings that are made but then affected by any of the above may result in full booking charges being payable. An invoice will be sent to the address and email given which you will have supplied upon booking. Failure to pay will result in legal action being taken. A missed booking is a missed wage, we will not fall victim to a loss in time or payment under any circumstances.
